Your retail success matters to us!

Certificate in Retail Operations (CROps)

The Online Certificate in Retail Operations (CROps) strives to fill the competency gap in retail operations, equipping participants with the education and skills to overcome the challenges inherent in starting or advancing their careers in the retail industry. This 14-week program is divided into seven topic areas (2 weeks in length), each representing the 7 Behaviors of Retail Excellence (Startup, Retail Accounting, Marketing and Advertising, Merchandising and Inventory Management, HR Management, LP and Security, and Business Planning). Classes can be taken individually or as a course of study. The Certificate in Retail Operations (CROps) is a course offered by Retail Alliance Foundation’s Center for Retail Excellence.

Center for Retail Excellence logo
  • Classes

    7 behaviors of retail excellence.

  • Facilitators and SMEs

    Check out who’s teaching the classes.

  • Schedule

    Check out when and where classes are happening.

  • Cost

    Very affordable pricing.

  • FAQs

    Answers to frequently asked questions.

“If you feel like you know just enough to be dangerous and would love to learn more about operating and marketing a retail establishment, CROps is for you!”

— Lisa Bey, Alkalicious Cold Pressed Juice Bar, Former CROps Student